Privacy Policy
Last updated: May 20, 2026
This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access Our Service or parts of Our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Purified Air Heating and Air Conditioning, 117 E Colorado Blvd Suite 600, Pasadena, CA 91105.
Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: California, United States.
Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
Mobile Information means any data You provide in connection with enrolling in or using Our SMS messaging program, including Your Mobile Number, opt-in consent records, message content, and message metadata.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website and the SMS messaging program operated by the Company.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
SMS or Text Message means a Short Message Service or Multimedia Messaging Service communication sent to or from a Mobile Number.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Purified Air Heating and Air Conditioning, accessible from https://www.purifiedairinc.com.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number, including Mobile Number
- Address, State, Province, ZIP/Postal code, City
- Service request details (equipment type, service history, property details)
- Usage Data
Mobile Information and SMS Opt-In Data
When You enroll in Our SMS messaging program, We collect:
- Your Mobile Number
- The date, time, method, and source of Your opt-in consent (for example, web form, verbal consent, signed agreement)
- Records of messages sent to and received from Your Mobile Number
- Your opt-out requests and the date they were honored
This information is collected and retained as required to operate the SMS program, comply with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and applicable carrier requirements for Application-to-Person (A2P) messaging.
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of Our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile internet browser You use, unique device identifiers, and other diagnostic data.
We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
- Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of Our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, Our Service may use Cookies.
- Web Beacons. Certain sections of Our Service and Our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow Us to remember choices You make when You use the Website, such as remembering Your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter Your preferences every time You use the Website.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain Our Service, including to monitor the usage of Our Service.
- To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
- For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with Us through the Service.
- To contact You by SMS for service-related communications: To send You text messages tied to services You have requested or received, including appointment confirmations, appointment reminders, transactional follow-up messages after a completed service, review and feedback requests tied to a completed service, and customer support replies to text messages You send to Us.
- To contact You by other means: To contact You by email, telephone calls, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including security updates, when necessary or reasonable for their implementation.
- To send You marketing and promotional SMS communications: Where You have provided express written consent for marketing messages, We may use Your Mobile Number to send You periodic re-engagement messages and promotional offers, seasonal specials, and service discounts. Marketing SMS consent is separate from, and not required for, service-related SMS communications. You may opt out of marketing SMS at any time by replying STOP.
- To send You other promotional communications: Where You have provided consent, We may use Your Personal Data (other than Mobile Information) to send You news, special offers, and general information about goods, services, and events We offer, unless You have opted not to receive such information.
- To manage Your requests: To attend and manage Your requests to Us.
- For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about Our Service users is among the assets transferred.
- For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of Our promotional campaigns, and to evaluate and improve Our Service, products, services, marketing, and Your experience.
Sharing of Your Personal Data
We may share Your Personal Data in the following situations:
- With Service Providers: We may share Your Personal Data with Service Providers to operate the Service, including our SMS messaging platform provider, scheduling software, payment processors, and analytics providers. These Service Providers are contractually bound to use Your information only for the purpose of providing services to Us.
- For business transfers: We may share or transfer Your Personal Data in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
- With Affiliates: We may share Your information with Our Affiliates, in which case We will require those Affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners, or other companies that We control or that are under common control with Us.
- With Your consent: We may disclose Your Personal Data for any other purpose with Your consent.
Mobile Information and SMS Opt-In Data Sharing Exclusion
No Mobile Information will be shared with third parties or affiliates for marketing or promotional purposes.
Specifically, the following information is excluded from all sharing categories described elsewhere in this Privacy Policy and will not be sold, rented, traded, leased, or shared with any third party, affiliate, business partner, service provider, or any other entity for marketing, promotional, lead-generation, or any commercial purpose:
- Mobile Numbers collected through the SMS opt-in process
- SMS opt-in consent records, including the date, time, method, and source of consent
- SMS message content and message metadata associated with Your Mobile Number
This exclusion applies regardless of the legal basis for sharing, the relationship between the Company and the recipient, or any other provision of this Privacy Policy. The only exceptions are:
- Sharing with Service Providers that operate the SMS program on Our behalf (for example, Our SMS platform provider and wireless carriers required to deliver the messages), strictly for the purpose of operating the SMS Program, and only under contracts that prohibit those providers from using the data for their own marketing purposes.
- Disclosure required by law, court order, or valid legal process.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with Our legal obligations (for example, if We are required to retain Your data to comply with applicable laws), resolve disputes, and enforce Our legal agreements and policies.
SMS opt-in consent records are retained for a minimum of four years after the date of opt-in or the last message sent, whichever is later, to comply with TCPA recordkeeping recommendations and applicable carrier requirements.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to, and maintained on, computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by contacting Us at info@purifiedairinc.com or 626-621-2220.
To stop receiving SMS messages and have Your Mobile Number removed from active messaging lists, reply STOP to any message from Us, or contact Us using the details above.
Please note, however, that We may need to retain certain information when We have a legal obligation or lawful basis to do so, including TCPA recordkeeping for SMS opt-in and opt-out records.
Your California Privacy Rights
If You are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides You with specific rights regarding Your Personal Data:
- Right to know: You have the right to request that We disclose the categories and specific pieces of Personal Data We have collected about You, the categories of sources, the business or commercial purpose for collecting it, and the categories of third parties with whom We share it.
- Right to delete: You have the right to request that We delete any of Your Personal Data that We have collected, subject to certain exceptions.
- Right to correct: You have the right to request that We correct inaccurate Personal Data We maintain about You.
- Right to opt out of sale or sharing: We do not sell Your Personal Data, and We do not share Your Mobile Information for any third-party marketing purpose. If Our practices change, You will have the right to opt out.
- Right to limit use of sensitive Personal Data: You have the right to limit Our use and disclosure of sensitive Personal Data to certain purposes.
- Right to non-discrimination: We will not discriminate against You for exercising any of Your CCPA rights.
To exercise any of these rights, contact Us at info@purifiedairinc.com or 626-621-2220. We may need to verify Your identity before responding to Your request.
Disclosure of Your Personal Data
Do Not Share — Mobile and Messaging Consent
No Mobile Information, including Mobile Numbers, SMS opt-in consent records, message content, or message metadata, will be shared with third parties or affiliates for marketing or promotional purposes. All categories of sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be sold, rented, traded, leased, or otherwise shared with any third party for any purpose other than the strictly operational purposes described in the "Mobile Information and SMS Opt-In Data Sharing Exclusion" section above.
Business Transactions
If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law Enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Other Legal Requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the internet, or method of electronic storage, is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Mobile Numbers and SMS opt-in data are stored on access-controlled systems operated by Us or Our SMS Service Provider and are encrypted in transit and at rest where supported by Our platform providers.
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Our SMS messaging program is intended only for individuals 18 years of age or older.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective, and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
- By email: info@purifiedairinc.com
- By phone: 626-621-2220
- By mail: 117 E Colorado Blvd Suite 600, Pasadena, CA 91105
Feedback and Accessibility
Please contact us at 626-621-2220 or email us at info@purifiedairinc.com if you have any feedback or suggestions as to how we may improve the accessibility of our website(s), applications, or other technology platforms.
Purified Air Heating and Air Conditioning
117 E Colorado Blvd Suite 600, Pasadena, CA 91105